Frequently Asked Questions
1. Do you need lots of experience to make these projects?
Absolutely not. These projects are designed for anyone to use. Each one comes with a ‘Difficulty' rating with 5/10 being the highest - so not high :)
We’ve also included an ‘Suitability' rating as a general guide.
2. What do the instructions look like?
Each set of instructions have easy to follow steps and pictures along the way so you know you’re on the right track. Don’t forget, if there is something you’re still not sure about, just phone Lisa on 021 445977 or forward us a message and we’ll get back to you quick smart!
Some of the projects also include 'tricks of the trade' which makes the process even more fun and enjoyable.
3. Does each box really have all the things you need?
Yep. The whole point of our products is to make a great DIY, without the hassle of sourcing and collecting all the things you need. Items like scissors or a ruler are not included because we figure these are everyday household items that everyone owns. But items such as paintbrushes and paints are included. Our Ceramic Ring Cones are a good example of showing the type of tools involved.
4. Where do you source the materials from?
It’s a combination of both local and international suppliers. For our soaps, exfoliating bars, body butter and lip balms all the natural ingredients come from New Zealand businesses. These kits offer quality, natural ingredients to reduce the risk of skin irritation and improve your skin with their antioxidant and anti-inflammatory properties.
5. How long will shipping take?
Typically packages are posted on the same day as the paid order. If for some reason there is a delay with the materials or we need to clarify something with you, you will be sent a prompt message. We anticipate your package will arrive at your doorstep 3-5 working days after you have placed your order, though rural deliveries may take longer.
If you live in the Auckland area there is also the option to pick up from Sandringham.
6. What if there is something wrong with my order?
If our product arrives and something is broken or amiss, please let us know as soon as possible so that we can send you a prompt replacement or offer you a refund. We regret we cannot except returns if you have changed your mind about a colour or craft box.
If you have a question you'd like answered, please feel free to email us.